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Old 02-08-10, 09:01 AM
MMadarang MMadarang is offline
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Join Date: Dec 2009
Location: Manila
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Default CMS Summary Interval Combined

Hi, I'm trying to build a report on the CMS but don't know how to do it. The one I'm trying to build is the combined report for both skill. We have actually a 2 sets of split/skill. The report is consist of the following:Time/OccupancyService Level/Incoming Calls/Calls Answered/Calls Abandoned/Forced Disc Calls /Calls Delayed/ASA/Max Delay/Avg Hold/Avg Talk/Avg ACW/Avg Aban/Total time to answercalls/Total Talk Time Inbound/Wrap Time/Total Wait time/Total Hold Time/AHT/Total Coaching Time/Total Lunch Time/Total Snack Time
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